Beyond Medispa

I shall start with saying I’ve never written a review in my life so for me to do so means the experience I had this morning has really upset me. My husband bought me a groupon deal (massage & facial) at Christmas. £28. The deal then was 2 treatments for 28. More recently it seems u get 2 for £25 & 3 for £28. Although staff are unclear on this.

I called & booked and spoke to a lovely girl Mia. She explained the treatments and I asked her advice on brows while I was on. Very helpful. She struggled for availability for me so in the end booked me with Caroline the owner who I was told didn’t really ‘like’ doing groupons. She then said it shouldn’t be a problem. It didn’t sit well with me so after many messages a week later I finally got through to Caroline to confirm who told me I was booked in but not for the brows I had added on and she couldn’t do brows so wasn’t sure why Mia had booked me with her at all. We swapped the day and that was fine. I then foolishly as I hadn’t had a good vibe booked a groupon deal this time 3 for £28 for my husband.

As I was trying to book it my son started crying in the background. Caroline rudely told me to txt her as she couldn’t hear! I rang back later when I settled him and was told to ‘just give me ur bank details quickly’ as she had a client due in. I paid for the voucher. I was even told ‘u can’t have 2 u know’ and then she realised it was for my husband. It’s as if she was trying not to sell them.
Then I decided a week later to cancel the brows & just have my groupon deal which Jade confirmed. So thinking all was fine I drove 45 mins from Chester to Hoylake today. I knocked on the door and was greeted with ‘are u booked in?’

No hello or anything and told to sit down. 2 mins later caroline said jade had left and she had apparently called me yesterday to cancel. I had no messages or missed calls which I showed her. After a long rant about her former colleague and her business she still hadn’t apologised which I pointed out. I understand the business is under pressure & clearly cannot cope with the influx of customers from groupon but I have never been treated so rudely or felt so unrelaxed about a massage in my life!